Support
Need help with one of our apps? Write to us at contact@rising-labs.app and tell us which app it’s about. We usually reply within 48 hours.
All our apps
How do I cancel my subscription?
On your iPhone: Settings, tap your name, then Subscriptions. Choose the app, then Cancel Subscription. If you’re on a free trial, cancel at least 24 hours before it ends and you won’t be charged.
How do I restore my purchase on a new iPhone?
Open the app, go to the subscription screen and tap “Restore”. Use the same Apple Account as when you bought it.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Are your apps medical apps?
No. Our apps are built on research-backed methods, but they are not medical devices and don’t replace a health professional. If you’re in distress, contact a doctor or your local emergency services.
Hinode
Is my data private?
Yes. No account, no name, no email. Your progress stays on your phone, and we never store your conversations with Sam. The details are in the Hinode privacy policy.
Will I keep my progress on a new iPhone?
Your progress is stored on your iPhone only. If you set up your new iPhone from a backup of the old one, your progress comes back with it.
Sam isn’t replying anymore. Why?
Sam has a daily message limit. When you reach it, the app tells you when you can write again. Everything else in Hinode keeps working, including the panic button.